NORTHAMPTON VETS LAUNCH VITAL VIDEO CONSULTATIONS

Spinney Vets is offering remote video consultations to provide clients with valuable access to their vets during the Coronavirus lockdown

A leading Northampton vet practice has launched remote video consultations in a bid to continue providing pet owners crucial access to its expert team throughout the COVID-19 UK lockdown.

Spinney Vets, in Kettering Road, has introduced video consultations in a bid to reassure pet owners during the Coronavirus crisis, after aligning with Royal College of Veterinary Surgeons (RCVS) guidelines to physically see only urgent and emergency cases at the practice.

The video consultations will allow the vets to give general advice, prescribe medications, where appropriate, and provide updates on treatment for pets already in their care.

Iain Fletcher, clinical director at Spinney Vets, which has practices in Northampton and Wootton Fields, said: “We understand how much COVID-19 has affected everyday life for everyone across the UK.

“The health, safety and wellbeing of our patients, clients, team members and community is our main priority.

“While adhering to RCVS guidelines, during this time of social isolation and distancing we are committed to providing the highest levels of care to our patients and owners alike.

“In taking all possible steps to prevent the spread of COVID-19 we are delighted to introduce video consultations, helping to bring pet owners some reassurance from our trusted team when they most need it.

“We have already seen it as an invaluable tool in allowing us to redirect a patient to an emergency clinic when the clinical signs observed on video consultation suggested greater concern to that pet’s health than our client was aware of.”

The process will involve clients who have any health concerns for their pets, ranging from emergency to non-urgent, calling the Spinney reception as usual to establish whether a video consultation, or immediate examination, is appropriate.

If a video consultation is appropriate, a member of the Spinney team will then liaise with clients to organise a suitable date and time, email confirmation and guidance on set-up ahead of appointments.

If further investigations or treatment is required following the video consultation, arrangements will be made for pets to be seen at the practice. The practice procedures for social distancing will be explained and must be followed at all times during any visits.

For more information about Spinney Vets, visit www.northampton-vets.co.uk or search for Spinney Vets on Facebook.